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Before the curtain
House rules: Candy's fine print, in plain words
Every theatre has its rules posted by the door. These are Candy's, read by us in its Terms, its Privacy Notice and its Help Center, then boiled down to what a viewer needs before buying a ticket: how to stop paying, when money comes back, what tokens do, what you may keep.
Cancelling
Profile, Settings, Unsubscribe: Premium runs to the end of the period you paid for, and nothing renews after it.
Refunds
A day to ask and a light touch on tokens; card payments only, with a longer window for buyers in the EU and the UK.
Tokens
100 arrive with Premium every month; a paid act of a Candy short drama costs 12 or 30 of them.
Downloads
Candy licenses its shorts for personal viewing in the browser; we know of no save button for them.
Safety
The billing name, who handles the card, what Candy keeps and what it promises about your data.
Chat
Five free messages on a free account, no cap with Premium, and the eight licensed twins waiting in the chat window.