Steps from Candy's own Help Center

House rules: cancelling Candy Premium

To cancel Candy AI, log in, open My Profile, go to Settings and press the Unsubscribe button at the bottom, next to your subscription details. That is how to cancel candy ai Premium according to Candy's own Help Center. Your access carries on to the close of the period you already paid for, and the next one is not billed. Cancelling is not a refund, and it is not deleting your account.

Cancel Candy Premium in five stepsFrom Candy's Help Center, checked November 12, 2026.

1Log in to your Candy account.
2Open the My Profile menu.
3Click Settings.
4Scroll to the bottom: your subscription details sit next to the Unsubscribe button.
5Click Unsubscribe and confirm.

The steps

Candy's Help Center describes the route in a few moves, and the Terms say the same. First, log in to your Candy account in the browser. Second, open My Profile. Third, go to Settings. Fourth, scroll to the bottom, where the subscription details sit, and press Unsubscribe. The numbered list on this page repeats the steps so you can follow along.

Candy has no native app, so you do this on the website, including on a phone. If the button is not where you expect it, check that you are logged in to the account that holds the subscription, because a second account will show nothing to cancel.

A practical tip from us, not from Candy: do it a day or two before the renewal, not on the day. Plans renew automatically, and a calm margin is cheaper than a rushed afternoon. Candy also says one payment method has to stay saved for as long as a plan runs, which is worth knowing before you remove a card.

What happens after

Premium keeps working until the end of the current billing period. The next renewal does not happen and you are not charged again. There is no pause option on Candy, so the choice is to keep the plan or to cancel it.

Cancelling, refunding and deleting are three different things. Cancelling only stops the next charge. Money back needs a separate request with conditions of its own, which our refunds page explains. Deleting the account is another step, under My Profile, Settings and the Danger Zone, and it removes your chats and content, so do not use it when you only want the billing to stop.

Unused tokens are a grey area. The Terms say leftover tokens lapse when the billing period closes, while one Help Center page says the balance survives cancelling. The two pages disagree. The Terms are the contract, so plan on the stricter version and spend your tokens before the period closes.

Questions people ask

How do I cancel Candy AI?

Sign in, choose My Profile, then Settings, and use the Unsubscribe button near the bottom, beside the subscription details. Access then continues to the close of the paid period, and after that the billing simply stops.

Does cancelling stop all future charges?

Not for the next period. Candy says access lasts until the end of the period you paid for, and the one after that is not billed. Check your account afterwards to confirm the status.

Can I pause my Candy subscription instead?

No. Candy's Help Center says there is no pause option. You can keep the plan or cancel it, and you can subscribe again later if you change your mind.

Does cancelling delete my account?

No. Cancelling only stops renewal, and your account stays open. Deleting the account is a separate action further down in Settings, and it wipes your chats and content for good.

Do I get my money back if I cancel?

Not automatically. Cancelling is not a refund of anything already paid. Asking for money back is its own request, with its own rules, and our refunds page lists them in full.